# Use cases: AI agents for each part of your team

Incident response, support, marketing and finance: what the agent does on its own, with which tools, and what waits for a person.

<https://agentes.chat/en/use-cases> · [Português (Brasil)](https://agentes.chat/pt/casos-de-uso.md)

## All use cases

- [AI agents for customer support teams: triage, drafts and escalations in one chat](https://agentes.chat/en/use-cases/customer-support-team) (October 29, 2026): How an AI agent helps your support team: it reads tickets, finds answers, drafts replies and hands bugs to engineering, while your team approves what goes out.
- [AI agents for finance and operations: reports, checks and payments that wait for approval](https://agentes.chat/en/use-cases/finance-operations) (October 29, 2026): How AI agents reconcile payments, query your database read-only and prepare month-end reports, while refunds and payments wait for a person to approve.
- [AI agents for incident response: from Sentry alert to approved rollback](https://agentes.chat/en/use-cases/incident-response) (October 29, 2026): How an AI agent triages a Sentry alert, opens a fix on GitHub and asks a person to approve the rollback, all in your team's incident channel.
- [AI agents for marketing teams: research, content and publishing with approval](https://agentes.chat/en/use-cases/marketing-team) (October 29, 2026): How AI agents research, write and prepare campaigns with Canva, Webflow, Klaviyo and Semrush, and why publishing and sending always wait for a person.