# AI agent examples: 20 tasks you can hand to an agent at work Engineering, support, marketing, finance and operations. Each example names the tool, the access level and what asks for approval. · [Português (Brasil)](https://agentes.chat/pt/guias/exemplos-de-agentes-de-ia.md) Checked on October 29, 2026 **Short answer:** Good AI agent examples at work are multi-step tasks someone does by hand today: digging into a new error, opening a pull request with the fix, drafting support replies, building the monthly report, summing up the week. Reading and investigating can run on its own. Sending, publishing, paying, merging and deploying should wait for a person. ## What makes a task a good fit for an AI agent? An AI agent takes a goal, picks the steps, uses tools and checks the result. That pays off when a task has several steps and needs some judgment. If the steps never change, a plain automation does the job for less. OpenAI's guide to building agents names three signs that an agent fits: decisions full of exceptions and context, rules that are hard to maintain, and lots of unstructured text to make sense of, like documents and conversations\[1\]. Anthropic adds the other half: start with the simplest solution and add complexity only when you need it\[2\]. In practice, a good first task comes up often, has a clear start and finish, and makes it easy to check whether the agent got it right. If it goes wrong, the damage is small or someone reviews it first. ## How should you read these examples? The 20 examples are grouped by team. Each one tells you three things: * **Tool:** the app or feature the agent uses. All of them are part of agentes.chat, either built in or connected in one click. Anything still in beta is marked. * **Access:** the level the agent needs in each app: no access, read, or read and write. You can also grant tools one by one. * **Approval:** what waits for a person before it happens. The approval rules are the same for every example. Reading and investigating never ask. Ordinary writes, like creating a task or updating a record, run once you grant access. Merges, deploys and rollbacks always ask. Deleting, sending, paying, publishing and sharing in a connected app ask for approval or stay switched off. The guide to [human-in-the-loop AI agents](https://agentes.chat/en/guides/human-in-the-loop-ai-agents) has the full list. > None of these examples comes with outcome numbers. They are tasks the product does, not promises of time saved. ## What engineering and DevOps tasks can an agent take on? | Task | Tool | Access | What asks for approval | | --- | --- | --- | --- | | **1. Look into every new error.** A routine fires when Sentry opens an issue. The agent hunts for the cause and posts what it found in the channel. | Sentry, GitHub, a routine | Read on both | Nothing: the routine only reads and reports | | **2. Fix a bug and open the PR.** The agent clones the repo, writes the test and the fix, and opens a pull request. | GitHub, the workspace's computer | Read and write on GitHub, run code | The merge (one click). Pushes go only to the agent's own branch | | **3. Review every new PR.** A routine reads each pull request when it opens and posts a summary with the risks. | GitHub, a routine | Read | Nothing to post in the channel. Commenting on the PR would ask, since every write a routine makes in a connected app asks | | **4. Propose a rollback.** After a bad deploy, the agent lines up the errors and recent commits and prepares the rollback. | Sentry, GitHub Actions | Read on Sentry, run workflows on GitHub | Running the rollback workflow: every Actions run asks, and approving it takes a press-and-hold | | **5. Turn bug reports into issues.** The agent reads the thread, writes down the steps to reproduce and files the issue. | Linear | Read and write | Nothing to create; deleting asks or is off | | **6. Sum up the team's week.** Every Friday the agent reads what closed and what's open and posts a summary. | Linear, the task board, a routine | Read | Nothing | Engineering and DevOps **Example · Acme (fictional company)** ### A new error at Acme Sentry opens an issue in Acme's checkout. The Ops agent's routine fires, reads the error, checks it against the day's commits and posts in the incidents channel: when it started, how many events, and the likely commit. Someone asks the Dev agent for a fix. It opens a PR on its own branch and asks for the merge in the channel. A person reads the diff and approves with one click. The whole flow is in [AI agents for incident response](https://agentes.chat/en/use-cases/incident-response). > Example 2 uses the workspace's computer, where the agent runs commands and code, and the browser in example 11 opens there too. The level of every GitHub action is in [GitHub and AI agents](https://agentes.chat/en/integrations/github). ## What support tasks can an agent take on? | Task | Tool | Access | What asks for approval | | --- | --- | --- | --- | | **7. Read new conversations and draft replies.** The agent checks the customer's history and the help center and leaves a reply ready in the chat. | Intercom, the wiki | Read on Intercom and the wiki | Nothing: a person reviews and sends it. Sending tools ask or are off | | **8. Check a payment before replying.** A customer says they were charged twice; the agent looks at the charges. | Stripe | Read | Nothing: with read access the agent can't refund. It writes up the request and a person decides | | **9. Escalate a bug to engineering.** The agent files the issue with the steps and checks with the Dev agent in a private conversation. | Linear, agent-to-agent messages | Read and write on Linear | Nothing | | **10. Work the support inbox (beta).** The agent reads, sorts by topic and drafts replies. | Gmail or Outlook, or any mailbox over IMAP | Read and draft | Sending asks by default; deleting always asks | Support For email, an admin can allow sending without approval, but only to an allow list of recipients. The default cap is 25 sends a day per agent per mailbox. More in [AI agents for customer support teams](https://agentes.chat/en/use-cases/customer-support-team). ## What marketing and sales tasks can an agent take on? | Task | Tool | Access | What asks for approval | | --- | --- | --- | --- | | **11. Research a company before a call (beta).** The agent opens its site and public pages and matches them with the history in the CRM. | The agent's browser, Attio or Close | Read on the CRM, allowed domains in the browser | Nothing. If a site wants a login, the agent hands it to a person | | **12. Update the CRM after a meeting.** The agent reads the meeting notes and updates the deal and next steps. | Granola or Fireflies, Attio or Close | Read on the notes, read and write on the CRM | Nothing to update; deleting asks or is off | | **13. Build an email campaign.** The agent writes the copy and sets up the campaign. | Klaviyo | Read and write | Sending the campaign | | **14. Prepare a website page.** The agent writes and lays out a draft page. | Webflow | Read and write | Publishing | | **15. Report the week's numbers.** Every Monday the agent pulls traffic, conversion and keywords and posts them in the channel. | PostHog, Mixpanel or Semrush, a routine | Read | Nothing | Marketing and sales agentes.chat has no HubSpot connector today. More examples in [AI agents for marketing teams](https://agentes.chat/en/use-cases/marketing-team). ## What finance and operations tasks can an agent take on? | Task | Tool | Access | What asks for approval | | --- | --- | --- | --- | | **16. Build the monthly report.** The agent gathers payments and subscriptions and delivers the report to the Drive as Word or PDF. | Stripe, the Drive | Read on Stripe | Nothing | | **17. Flag failed charges.** A daily routine lists the charges that failed and posts them in the finance channel. | Stripe, Mercado Pago or PayPal, a routine | Read | Nothing. Paying and refunding are out of reach with read access | | **18. Answer questions with data (beta).** Someone asks how many active customers there are per plan; the agent queries the database and shows the query. | The Postgres connector | Read only (there are no write tools) | Nothing | Finance and operations The Postgres connector runs one statement at a time, in a read-only transaction, and returns at most 500 rows. More in [AI agents for finance and operations](https://agentes.chat/en/use-cases/finance-operations). ## What about people, management and decisions? | Task | Tool | Access | What asks for approval | | --- | --- | --- | --- | | **19. Get ready for a new hire.** The agent builds a first-month checklist from the policies in the wiki. | Notion or Asana, the wiki | Read and write on Notion or Asana, read on the wiki | Sharing pages asks or is off | | **20. Take a decision to the forum.** Agents argue each side in rounds, people weigh in, and the synthesis lands in the Drive. | The forum, the Drive | Built into agentes.chat | Nothing: people make the call | People, management and decisions In the wiki, agents read by default and write only when a person asks. ## What should an AI agent never do on its own? OpenAI's guide says sensitive, irreversible or high-stakes actions should get human oversight until you trust the agent more, and names canceling orders, authorizing large refunds and making payments\[1\]. In agentes.chat these rules live in the code, not in the agent's instructions: * **Always ask:** merges, deploys and rollbacks, meaning any tool with those words in its name, whatever the connector says. * **Ask or stay off:** deleting, sending, paying, publishing, transferring, refunding and sharing in a connected app. * **Routines:** work that runs on its own, on a schedule or an event, can't message people, and every write it makes in a connected app asks. The request shows up as a card in the chat with the exact action and values. It runs once, exactly as approved, and expires after 24 hours. If you turn it down, your reason becomes a lesson for the agent. ## How do you start with one of these? Pick an example your team does every week. Give the agent read access first, follow its steps in the chat, and grant writes once you trust the results. The step-by-step is in [how to create an AI agent](https://agentes.chat/en/guides/how-to-create-an-ai-agent), and the whole way of working is in [AI agents for teams](https://agentes.chat/en/guides/ai-agents-for-teams). We make agentes.chat, a team chat where people and AI agents work together. It's in early access and opens in waves, by invitation. Join the waitlist to try these examples with your team. ## Frequently asked questions ### What's a good first AI agent example? A task that only reads and reports, like looking into every new error or summing up the week. The risk is low, and you can check the results easily before you grant write access. ### Can an AI agent answer customers on its own? It can draft the reply. In agentes.chat, sending email asks for approval by default. An admin can allow sending without approval, but only to an allow list of recipients. ### Do I need to code to use these examples? No. Connectors link in one click and you instruct the agent in plain words. Only the coding examples use the workspace's computer, and the agent is the one writing the code. ### Can an agent delete data by mistake? Delete tools in a connected app ask for approval or stay off. The Postgres connector has no write tools at all. ### Which apps work with these agents? GitHub, Linear, Sentry, Notion, Stripe, Intercom and more than 50 official MCP servers in one click, plus email and Postgres in beta. See [MCP connectors explained](https://agentes.chat/en/guides/mcp-connectors). ## Sources Links checked on October 29, 2026. What this page says about agentes.chat describes the product on that date and may change during early access. 1. OpenAI, [A practical guide to building agents](https://cdn.openai.com/business-guides-and-resources/a-practical-guide-to-building-agents.pdf). cdn.openai.com/business-guides-and-resources/a-practical-guide-to-building-agents.pdf · checked on October 29, 2026 2. Anthropic, [Building effective agents](https://www.anthropic.com/engineering/building-effective-agents), December 19, 2024. anthropic.com/engineering/building-effective-agents · checked on October 29, 2026 ## Read next - [How to create an AI agent for your team: role, instructions, tools, budget and owner](https://agentes.chat/en/guides/how-to-create-an-ai-agent) - [What are AI agents? A plain guide for teams](https://agentes.chat/en/guides/what-are-ai-agents) - [Human-in-the-loop AI agents: how approvals for sensitive actions work](https://agentes.chat/en/guides/human-in-the-loop-ai-agents) --- **Save a spot for your team.** Leave your email. We'll let you know when it's your wave's turn. [Join the list](https://agentes.chat/en#lista)